Support Services Division


The Support Services Division commander is in charge of this division and he oversees two Bureaus; the Bureau of Criminal Investigation and the Bureau of Information Services.

The Bureau of Criminal Investigations consists of a Detective Sergeant/Bureau Chief, four full-time detectives and one civilian secretary. B.C.I. is responsible for the investigation of any and all major crimes occurring within the City and to assist other agencies and departments in their investigations when they involve information or leads developing within the city.

The Bureau of Information Services consists of a Sergeant/Bureau Chief, one full-time records officer, 9 civilian communications personnel, one full-time and one-part time records clerk. This bureau is responsible for records, evidence, property and communications.

The Augusta Police Department Communications Center provides dispatching services for the Police Department, Fire Department and EMS services. The Town of Hallowell also contracts for Police and Fire dispatching services. The Communication Center is staffed 24/7/365. The Communication Center also answers incoming telephone calls to the Department. Along with the obvious radio/telephone work, the dispatchers are also called upon for records management, data entry, collection of city fees, and other clerical duties during the course of their shift.

The records officer is responsible for the processing of evidence and recovered property. This officer is the liaison with the court system.

The records clerks are responsible for meeting people and the lobby window and are usually the first people you see as you walk into the department. They process department paperwork and requests for information. They are extremely busy in their duties.

Division Commander
Vacant
(207)-626-2370, ext. 3436

Anonymous Tip Line 207-620-8009

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